NŪRA
Privacy policy
In line with the Swiss Federal Act on Data Protection (nFADP) and the GDPR, here is how we process your data.
Data we collect
Account: name, email, hashed password, shipping address, optional phone. Orders: products, amounts, status, tracking number. Statistics (with your consent): page views, approximate country derived from IP, device type. Chat (with your consent): conversation content.
Purposes & legal basis
Contract performance (orders, delivery, support), legal obligations (accounting, 10 years), consent (statistics, chat, newsletter), legitimate interest (security, fraud prevention).
Processors
Stripe (payments), Emergent (hosting, email delivery), OpenAI via Emergent (chat assistant), Swiss Post (delivery). We never sell data.
Your rights
Access, rectification, export and deletion directly from your customer area (“My data” tab), or by email to contact@nura-coffee.com. You can withdraw cookie consent any time via the “Cookies” link in the footer.