Terms of sale

NŪRA sells powdered functional drinks with no added sugar: Morning Focus (cacao & Lion's Mane), Deep Flow (coffee blend & Cordyceps), Evening Calming (golden milk & Reishi), Matcha Zen (matcha & Tremella), plus the Ritual Duo set. Photographs are illustrative; the legal ingredient list, allergens and nutrition facts appear on the pack delivered.

An order becomes binding once payment is confirmed by Stripe; a confirmation email listing items, amount and delivery address is then sent to you. NŪRA may decline an order in case of stock-out, obvious pricing error or suspected fraud, with a full refund.

Prices are in Swiss francs (CHF), VAT included where applicable, excluding shipping. Secure payment via Stripe (card, TWINT, Apple Pay). No card data is stored by NŪRA. Prices may change, with no effect on orders already confirmed.

Delivery to Switzerland and Liechtenstein. Shipping: 7 CHF, free from 50 CHF (after discount); subscriptions always ship free. Prepared within 1–2 business days, handed to Swiss Post, usually received within 2–3 business days. An email with the tracking number is sent when the parcel leaves; tracking is also available in the customer area.

Although Swiss law does not provide a mandatory right of withdrawal for online sales, NŪRA grants 14 days from receipt to return an unopened pouch in its original packaging and perfect condition. Announce the return by email before shipping it; return postage is at your expense and the refund is issued within 14 days to the original payment method. For hygiene and food-safety reasons, opened or unsealed pouches cannot be returned.

Please check your parcel on receipt. Any damaged, incomplete or non-conforming product must be reported within 7 days by email with photographs: we replace or refund it, shipping included. Statutory warranty for defects under Swiss CO art. 197 ff.

The monthly subscription (−10% and free shipping) has no commitment: it renews monthly until cancelled from the customer area, effective at the end of the current period. Amounts already charged for a started period are not refunded.

Keep pouches sealed, away from heat and humidity. Our products are foods and replace neither a meal nor medical treatment. Pregnant or breastfeeding women, children, people on medication or with a medical condition: seek advice from a healthcare professional before consuming.

Processing of order-related data is described in our privacy policy. The delivery address is passed to the carrier solely to perform the delivery.

Swiss law exclusively, excluding conflict-of-law rules and the Vienna Convention. Jurisdiction: competent courts of the canton of Vaud (Switzerland), subject to mandatory consumer jurisdiction rules.

NŪRA — Switzerland · contact@nura-coffee.com · contact form on the site. We reply within 1–2 business days.